There have been 6 enquiries received during this period, which is a slightly lower rate of enquiry than that reported during the previous quarter (9 enquiries).
Information regarding the service has been provided to all enquirers. 3 of the 6 enquirers have been content with this level of assistance at this stage. 2 enquirers have been encouraged to use the Stage 1 process (contact the other party using their internal procedures) and have been assisted with regards to the most appropriate way to do this. These 2 enquirers have been content with this level of assistance at this stage. 1 enquirer requested mediation. However, upon further exploration with our office the party requesting mediation agreed to the PGIO assisting direct communications. This issue was between a wholesale producer and a retailer. The issue was resolved with the assistance of the PGIO.
We have referred 1 enquirer to an industry association for further support. This issue involved costs stipulated by retailers. The enquirer did not have a direct relationship with the retailer and therefore could not be assisted directly by our office.
During this last reporting period we have received 1 formal application for mediation. This fee was returned as resolution was reached through the PGIO Early Intervention service. No application fees were waived during this period.
No mediation appointment was made during this period. However, 1 mediation was conducted (appointment made during previous reporting period). This mediation involved pricing and quality issues pertaining to banana supplied by a grower to a wholesaler. The parties agreed to mediate. Mediation resulted in a resolution and an agreement to continue the supply relationship.
There have been no Certificates issued under Clause 10.17 during this reporting period.
We continue to focus on our Education and Awareness programme. During this reporting period we have contacted and met with various industry associations, provided articles for industry publications, been interviewed for regional radio stations, distributed information to key industry bodies and provided information sessions for industry participants.
There have been no complaints received during this period in relation to the PGIO service provided by our office or the service provided by any Ombudsmanís Representative appointed by our office.
At this point in time we do not see any problems with the effectiveness of the Code for the purpose of dispute resolution. We have not witnessed any emerging trends or issues.