There have been 2 enquiries received during this period, which is a lower rate of enquiry than that reported during the previous reporting period (4 enquiries).
Information regarding the PGIO service has been provided to each enquirer. 1 enquiry came from a person who had used the service for a previous complaint. This enquirer reported a high level of satisfaction with the assistance provided. This enquirer required legal advice as a first point of reference before exploring whether any dispute resolution assistance was appropriate. The PGIO provided details of ACCC and legal contacts to assist at this stage.
1 enquirer requested that the PGIO contact the other party to encourage further negotiations. This contact has been made outside of this particular reporting period. The issue is currently being discussed and a payment plan negotiated.
We have made 2 suggested referrals to the same enquirer. A question of law arose in this matter and the enquirer was referred to the ACCC and to a solicitor with industry experience. The issue related to waste disposal and dissipation charges that had not been agreed to.
During this last reporting period we have not received a formal application for mediation. No application fees were waived during this period.
No mediation appointment was made during this period.
There have been no Certificates issued under Clause 10.17 during this reporting period.
We continue to focus on our Education and Awareness programme. During this reporting period we have contacted and met with various industry associations, provided articles for industry publications, distributed information to key industry bodies, created new educational materials, and provided information sessions for industry and our panel.
At this point in time we do not see any problems with the effectiveness of the Code for the purpose of dispute resolution. We have not witnessed any emerging trends or issues.